Thought I was calling the highly rated Overhead Door Co. of Columbus Ga because of their Google Ad, but by mistake dialed River City Door Company.
Matt showed up promptly for a very rainy day. I needed a new opener which he quoted over $400 which was high compared to a quote I had gotten a number of years ago, but I let it slide because they were suppose to be the reputable company. Twenty minutes later he tells me I need a new spring and that is another $250. When he is done, I start to make out the check and he stops me and tells me that the check should be made out to River City Door.
I told him I didn't call them and he said due to a large number of calls, they picked up the overflow. I have found this to be completely and totally false. He uses the brand names of other companies in his advertisement, and it is absolutely dishonest. I will make a complaint to all agencies that I need to.
I ultimately accept the blame for calling the wrong company due to the misleading ad, but I am concerned that the company is placing ads with other company names to begin with. This is absolutely a dishonest marketing practice.
The only thing positive is the door is working and is quite quiet, and the repairman left his wire strippers. Apparently I am not the first to have this issue with them https://www.pissedconsumer.com/company/river-city-door/river-city-door-of-columbus-georgia-pretended-to-be-aanother-company-20140518488292.html http://www.ripoffreport.com/reports/river-city-door/midland-georgia-31820/river-city-door-harvey-lumber-river-city-door-both-spoofing-and-pretending-to-be-over-1147689
Product or Service Mentioned: River City Door Home Improvement Advertisement.
Reason of review: Not as described.
I didn't like: Misleading ads.